Terms of service

Version: 14 September 2026

A personal experience begins with clear information. These terms explain the website, orders and your rights when dealing with Maison Consiglieri.

1. Who you are dealing with

The website and the Consiglieri and Consiglieri DONNA brands are operated by Consiglieri Fashion Group SRL, tax identification number RO32511291, registered with the Romanian Trade Registry under no. J40/14504/2013, with its registered office at Aleea Alexandru 7-7A, Sector 1, București, Romania.

You can contact us at contact@consiglieri.ro, at office@consiglieri.ro or by telephone on +40 786 228 811. For a visit, see our contact and appointment information.

2. The website, appointments and contracts

The website presents our collections, experiences and options for creating garments. Browsing the website or requesting an appointment is not an order and does not, by itself, create an obligation to buy.

The specific conditions of a purchase are those communicated before the order and accepted by both parties. For showroom orders, these appear in the offer or order specification. If a purchase is concluded at a distance, we provide the applicable conditions and contract confirmation on a durable medium, such as email. The collection location or payment method does not, by itself, determine whether a contract is a distance contract.

Consumer protection provisions apply to individuals buying for purposes outside their professional activity. Business purchases are governed by the parties’ agreement and the relevant law.

These commercial conditions apply to purchases contracted with Consiglieri Fashion Group SRL. For services contracted directly with partners featured on the website, the provider and contractual conditions are those communicated by the respective partner, subject to applicable statutory rights.

3. Made-to-measure and standard products

The Custom Made experience involves individually agreeing measurements, fabric, cut and details. Accepted specifications are recorded in the order documents. Samples and display garments illustrate the available possibilities; they are not automatically products offered for immediate sale.

If a standard or in-stock product is offered for sale, its status and conditions are identified separately. The commercial label “Custom Made” does not replace an assessment of the product’s actual personalisation and does not limit statutory rights.

Editorial images illustrate a style direction. Lighting and screens can affect how colours appear, but this does not remove our obligation to deliver a product conforming to the agreed description, samples and specifications. Relevant information about composition and use is provided before purchase, and necessary care instructions accompany the product.

4. Price and order confirmation

The price of a personalised product may vary with fabrics and options. Indicative prices are identified as such. The total price, applicable taxes, delivery charges and any additional costs are communicated before you accept the order. Any subsequent change to the price or specifications requires your agreement.

Before confirmation, we check the options and availability of materials. If an accepted option subsequently becomes unavailable, we inform you and discuss an alternative; we do not unilaterally substitute the material or product. Your statutory rights in the event of non-performance remain applicable.

5. Advance payments, changes and cancellations

For Custom Made orders, the standard advance payment is 50% of the price unless the accepted offer states otherwise. The advance, remaining balance and payment dates are specified in the order documents. The advance is part of the purchase price.

Please request changes or cancellation in writing. Whether a commercial change can be accommodated depends on the stage of production and the options already made. For an actually personalised order, a voluntary cancellation request is assessed under the contract and with regard to justified costs; it does not automatically amount to the exercise of a statutory withdrawal right.

No advance-payment provision excludes refunds, termination or other remedies required by law. Any amount retained must have a valid basis and be proportionate; the advance is not declared non-refundable in every circumstance.

6. Production, delivery and collection

The applicable deadline is the one agreed for your order. For Custom Made products, the indicative production period is approximately 30 working days; this does not replace the deadline accepted for your order. If no different delivery period has been agreed, the statutory maximum of 30 calendar days from conclusion of the contract applies.

Showroom collection or shipping, its cost and destination are agreed before purchase. If a delay occurs, we inform you. Under the conditions provided by law, you may request delivery within an appropriate additional period and, if delivery still does not take place, terminate the contract and receive the amounts due. An additional period is unnecessary in the circumstances provided by law, including where delivery by the agreed date was essential and this followed from the circumstances or had been communicated before the contract.

When a contract is terminated for non-delivery under Article 18 of Romanian Government Emergency Ordinance no. 34/2014, we reimburse all amounts paid without undue delay and within 7 days after notification of the decision to terminate.

The risk of loss or damage passes as provided by law, generally when you or a person you designate, other than the carrier, takes physical possession of the product. The statutory exception for a carrier independently selected by the consumer remains applicable.

If you cannot collect your product as arranged, contact us to reschedule. We do not automatically treat a paid product as abandoned or reserve an automatic right to resell it without compensation. Any arrangements for storage or uncollected goods must comply with the contract and the law.

7. Conformity and care

Personalised products benefit from the statutory guarantee of conformity. For new goods sold to consumers, we are liable for a lack of conformity existing at delivery and discovered within two years of delivery, under Romanian Government Emergency Ordinance no. 140/2021. Any commercial warranty or alteration service is additional to these rights.

Under the conditions provided by law, you are entitled to repair or replacement and, in the circumstances specified by law, a proportionate price reduction or termination. Repair or replacement is free of charge, without significant inconvenience, and completed within a reasonable period of no more than 15 calendar days after we are informed, agreed with you in writing. The statutory right to replacement applies to non-conformity discovered within 30 days of delivery.

Normal wear and damage caused by improper use or care are assessed in the circumstances of each case. Wearing a product or lacking its original packaging does not, by itself, cancel rights concerning a lack of conformity. Our returns and conformity policy provides practical details.

8. Withdrawal and returns

Goods actually made to your specifications or clearly personalised fall within the withdrawal exception in Article 16(1)(c) of Romanian Government Emergency Ordinance no. 34/2014. This concerns withdrawal without giving a reason; it does not remove remedies for non-conformity, non-delivery or other breaches of contract.

For standard goods purchased under an eligible distance contract, the usual withdrawal period is 14 days from receipt. A purchase ordinarily concluded in a showroom does not carry a general statutory right to return goods simply because you change your mind. Special statutory regimes remain applicable. The full procedure and a model notice appear in our returns and conformity policy.

9. Complaints and dispute resolution

Send your request to contact@consiglieri.ro or office@consiglieri.ro, identifying the order, explaining the issue and attaching available evidence. You may also write to our registered office. Conformity complaints are handled within the applicable statutory time limits.

You may consult the Romanian National Authority for Consumer Protection and the alternative dispute resolution platform — SAL. Using these channels does not limit your right to bring proceedings before a competent court. Participation in SAL and its effects are governed by the applicable rules; you are not required to waive access to the courts.

10. Personal data, applicable law and versions

Personal data processing is explained separately in our privacy policy. Accepting an order does not constitute consent to marketing communications.

The contractual relationship is governed by Romanian law, without displacing mandatory consumer protections. These terms do not limit liability or compensation that cannot lawfully be excluded.

Website updates apply prospectively. Your order remains subject to the conditions accepted when the contract was concluded, except for agreed changes and applicable mandatory law. An unenforceable provision does not cancel your statutory consumer rights.